Shipping Policy

This Shipping Policy explains how Fuzhou Taijiang Shaoyoucheng General Merchandise Retail Store processes and ships orders placed through our online store.

Our business is based in Fuzhou, Fujian Province, China. We offer international shipping to supported destinations, including Japan, subject to product availability, shipping arrangements, and applicable laws and regulations.

1. Shipping Destinations

We accept orders for delivery to Japan where the destination address and selected products are supported by our shipping arrangements.

Other international destinations may also be available. Please check the delivery options displayed at checkout before placing an order.

Shipping availability may vary depending on the product, destination, carrier restrictions, and import requirements.

We may be unable to ship certain products to particular destinations when prohibited by law or restricted by a carrier or customs authority.

2. Order Processing Time

Orders are processed after the required payment confirmation has been received.

Our planned processing time is [INSERT ACTUAL PROCESSING TIME, FOR EXAMPLE, 1–3 BUSINESS DAYS].

Processing time refers to the period required to prepare an order for dispatch. It does not include the transit time after the carrier receives the shipment.

Orders placed on weekends, public holidays, or outside normal processing hours may be processed on the next business day.

If an order is delayed because of product availability or another material issue, we will provide an appropriate update where reasonably possible.

3. Shipping Methods and Delivery Estimates

Available shipping methods and estimated delivery times will be displayed at checkout or communicated to the customer before shipment, as applicable.

International orders may be shipped using postal services, international courier services, or other available shipping methods selected for the destination and shipment.

For orders to Japan, the estimated delivery time is [INSERT VERIFIED DELIVERY ESTIMATE] after dispatch, depending on the shipping method and destination.

Delivery estimates are not guarantees unless expressly stated as guaranteed.

Actual delivery may be affected by customs clearance, weather conditions, peak shipping periods, public holidays, carrier delays, or incorrect delivery information.

4. Shipping Fees

Shipping fees are determined by the applicable shipping method, destination, package weight or dimensions, and other relevant factors.

The shipping fee applicable to your order will be displayed at checkout before you complete your purchase.

If free shipping is offered for a particular product, order value, or promotion, the relevant eligibility requirements will be stated on the applicable product page or promotional terms.

Unless expressly stated otherwise, customers should not assume that shipping is free.

5. Customs Duties, Import Taxes, and Other Charges

Orders shipped from China to Japan may be subject to import duties, Japanese consumption tax, customs clearance fees, or other charges imposed by the relevant authorities or service providers.

Whether these charges are included in the checkout price depends on the shipping and import arrangements offered for the particular order.

Before placing an order, please review any available information about import charges and the delivery terms displayed at checkout.

Where import charges are payable by the recipient, the customer is responsible for paying those charges to the relevant authority or service provider, as applicable.

Where we expressly offer a delivery arrangement under which import charges are prepaid or included, we will apply the terms disclosed for that order.

We will not describe an order as duty-paid or tax-inclusive unless that arrangement is actually available and applicable to the shipment.

6. Tracking Information

Where tracking is available, we will provide tracking information after the shipment has been dispatched and the information has been made available to us.

Tracking updates may take time to appear in the carrier’s system.

For assistance with a shipment, please contact us at 1990950408@qq.com and include your order number.

7. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an address is incomplete or incorrect, delivery may be delayed or the shipment may be returned to the sender.

If you notice an error after placing an order, please contact us immediately. We will try to assist where the order has not already reached a stage at which the address can no longer be changed.

Any additional charges arising from address corrections or reshipment will be handled in accordance with the applicable shipping terms and law.

8. Customs Clearance and Delivery Delays

International shipments may be inspected by customs authorities.

Customs clearance times vary, and we cannot guarantee that a shipment will clear customs within a particular period.

We will provide reasonable assistance with shipping inquiries when relevant tracking or shipment information is available.

Where a shipment is delayed, held, or returned because of an issue attributable to us, we will review the circumstances and determine an appropriate remedy under applicable law and our published policies.

9. Lost, Damaged, or Incorrect Shipments

If your shipment appears lost, arrives damaged, or contains an incorrect item, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, photographs of the packaging and item received.

We will review the available information and coordinate any necessary investigation or corrective action.

Your statutory rights remain unaffected by any notification period stated in this Policy.

10. Refused or Undeliverable Shipments

If a shipment is refused, cannot be delivered, or is returned because of an incorrect address, unpaid recipient charges, or another delivery issue, we will review the circumstances before determining the appropriate next steps.

Refunds, reshipment, and any deductions for shipping or other costs will be handled in accordance with the circumstances, the disclosed order terms, and applicable law.

We will not apply deductions that are prohibited by applicable law.

11. Contact Us

For shipping questions, tracking assistance, or delivery issues, please contact:

Email: 1990950408@qq.com

Telephone: +86 18695720926

Business Name: Fuzhou Taijiang Shaoyoucheng General Merchandise Retail Store

Address: Room 310, Metaverse Innovation Center, Taijiang District, Fuzhou, Fujian, China