退款和退货政策

At Fuzhou Taijiang Shaoyoucheng General Merchandise Retail Store, we aim to provide a fair and transparent process for returns and refunds.

This Policy explains how to request a return, which conditions apply, who is responsible for return shipping costs, and how refunds are processed.

Nothing in this Policy excludes or limits any consumer rights that cannot legally be excluded or limited under applicable law.

1. Return Period

We offer a voluntary return period of 30 days from the date of delivery for eligible products, subject to the conditions described below.

To request a return, please contact us within the applicable return period and provide your order number and the reason for your request.

The 30-day period is our published return policy for eligible products. It does not replace or restrict any separate statutory cancellation, withdrawal, refund, or other rights that apply under applicable law.

2. Return Eligibility

To qualify for a voluntary return, a product should generally meet the following conditions:

• The return request is submitted within the applicable return period.
• The product is unused and in its original condition.
• The product includes its original packaging, accessories, manuals, and other supplied components, where applicable.
• The product has not been damaged through misuse, improper handling, or unauthorized modification.
• Proof of purchase or a valid order number is provided.

We may request photographs or other reasonable information to assess the condition of the product.

These conditions do not remove any rights you may have when a product is defective, damaged on arrival, incorrectly supplied, or otherwise does not conform to the purchase contract.

3. Products That Cannot Normally Be Returned

For voluntary returns, certain products may be excluded where the exclusion is disclosed before purchase and permitted by applicable law.

Examples may include:

• Products made to the customer’s specifications or clearly personalized.
• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed, where a lawful exception applies.
• Products that have been materially damaged through customer misuse.
• Products for which applicable law permits a specific return exclusion that was properly disclosed before purchase.

This list is not intended to override mandatory consumer rights.

If a product is defective, incorrectly supplied, or otherwise subject to a mandatory remedy under applicable law, we will review the case according to the relevant legal requirements.

4. How to Request a Return

Please follow these steps:

Step 1: Contact Us

Email 1990950408@qq.com with the subject line “Return Request.”

Please include:

• Your order number.
• The email address used to place the order.
• The product you wish to return.
• The reason for the return.
• Photographs of the product, packaging, or damage, if relevant.

Step 2: Receive Return Instructions

We will review your request and provide the applicable return instructions.

Please do not send a product to an address that has not been confirmed by us. This helps reduce the risk of a lost or misdirected return shipment.

Step 3: Ship the Return

After receiving the return instructions, package the product appropriately and send it using the agreed return method.

Where tracking is available, please retain the tracking number and proof of shipment.

Any statutory return rights that apply to your purchase remain unaffected by this process.

5. Return Shipping Costs

The party responsible for return shipping costs depends on the reason for the return.

5.1 Change of Mind or Other Voluntary Returns

For eligible voluntary returns due to a change of mind, incorrect personal selection, or another reason not attributable to us, the customer is generally responsible for the return shipping cost, provided this allocation is disclosed and permitted by applicable law.

Original shipping charges will be handled according to the terms disclosed at checkout and applicable law.

5.2 Defective, Damaged, or Incorrect Products

If the product is defective, arrives damaged, is materially different from its description, or was incorrectly supplied, please contact us before returning it.

Where the issue is attributable to us, we will arrange or reimburse reasonable return shipping costs as appropriate under applicable law and the circumstances.

We will not require customers to bear costs that applicable law requires us to bear.

5.3 International Returns

For returns from Japan to China or another designated return destination, international shipping costs may be significant.

Please obtain our return instructions before dispatching an international return.

We will explain the applicable return arrangements and cost allocation when responding to your request.

6. Refund Eligibility and Processing Time

Once we receive the returned product, or otherwise obtain sufficient evidence of return where appropriate, we will inspect the relevant information and determine the applicable refund or other remedy.

For approved refunds, our target is to initiate processing within 7 business days after the return is received and approved, unless a different period is required by applicable law or the circumstances of the case.

The time required for the funds to appear in your account depends on your payment provider, card issuer, bank, or other financial institution.

We will notify you if additional information is reasonably required to process the refund.

This processing target does not limit any shorter deadline imposed by applicable law.

7. Refund Method

Approved refunds will normally be issued to the original payment method used for the order.

If the original payment method is no longer available or a refund through that method is not reasonably possible, we will contact you to determine an appropriate alternative, subject to applicable law and payment-provider requirements.

We will not request your full payment card number or security code by email as part of the refund process.

Depending on the payment provider and transaction, currency conversion differences or third-party bank charges may affect the amount ultimately received. Any refund adjustment must be consistent with applicable law and the terms disclosed for the transaction.

8. Refund Amount

The refund amount will depend on the circumstances of the return, the products involved, the shipping terms, and applicable law.

For an approved full return, the refund will include the amounts legally refundable for the returned products and any applicable original shipping charges.

For partial returns, the refund will generally reflect the eligible returned products and any other amounts required to be refunded by applicable law.

Any deduction for shipping, product condition, or other costs must be lawful, appropriately disclosed, and supported by the circumstances of the transaction.

We will not impose an unauthorized penalty or an unlawful deduction.

9. Cancellations Before Dispatch

If you wish to cancel an order before dispatch, please contact us as soon as possible at 1990950408@qq.com.

If the order has not entered a stage that prevents cancellation, we will review the request and confirm whether cancellation can be completed.

If payment has already been received and the order is successfully canceled, we will arrange the applicable refund using the original payment method where possible.

If an order has already been dispatched, the request may need to be handled under the return procedure or other applicable legal rights.

Nothing in this section restricts any mandatory cancellation or withdrawal rights.

10. Damaged, Defective, or Incorrect Items

Please contact us if your order arrives damaged, contains a defective product, or includes an item different from what you ordered.

Email 1990950408@qq.com with your order number and a description of the problem. Photographs of the product and packaging may help us assess the issue.

Depending on the circumstances and applicable law, an appropriate remedy may include a refund, replacement, repair where applicable, or another legally required solution.

We will review each case fairly and will not use the voluntary return conditions to avoid mandatory obligations relating to defective or incorrectly supplied goods.

11. Exchanges

If you would like to exchange a product, please contact us before returning it.

Exchanges depend on product availability, shipping arrangements, and applicable law.

If a direct exchange is unavailable, we may offer an eligible return and refund so that you can place a new order.

Any remedy required by applicable law remains unaffected.

12. Refused or Undeliverable Orders

If an order is returned to us because of an incorrect address, refusal of delivery, unpaid import charges, or another delivery issue, we will review the circumstances before determining whether a refund or reshipment is appropriate.

Any shipping-cost deduction or other adjustment must comply with applicable law and the terms disclosed before purchase.

Where the problem is attributable to us, we will provide an appropriate remedy as required by applicable law.

13. Contact Us

To request a return, inquire about a refund, or report a defective or incorrect product, please contact:

企业名称： 福州台江少友城日用百货零售店

电子邮件： 1990950408@qq.com

电话： +86 18695720926

地址： 中国福建省福州市太江区元宇宙创新中心310室

Please include your order number in your message so that we can identify the relevant transaction and assist you efficiently.